Pet Owners

Specialised Veterinary Ophthalmology Services for your pet

What to Expect at your Appointment?

We will first discuss the problem and go through the relevant medical history. Your vet will have sent us your pet’s up-to-date clinical history. After that, your pet will have their eyes examined.

We will then discuss with you our findings and what the findings mean. All the options of investigations or treatment will be discussed, including estimates. Our team knows the intricacies of cost-concerns, insurance, elderly pet care and at-risk patients so we can help you make the best decision tailored to your individual circumstances.

An initial appointment will last up to 40 minutes and a follow-up appointment will last up to 20 minutes. Please arrive 5 minutes before your appointment time.

If it is possible that your pet may need surgery on the same day, please do not feed your pet after 7am that morning of the appointment. Most pets will go home the same day after a surgical procedure but sometimes we may need to keep your pet overnight. We are very keen to get pets home as we understand patients are much happier in a familiar environment.

If your pet is insured, please bring your insurance documents with you. Some of the clinics we work with can perform direct claims for surgical procedures. However we always prefer that you pay the clinic directly, and then you will be able to claim back on your insurance.

If you have never been seen by Eye Right Referrals before, you must first contact your local vet, as they will need to complete a referral form.

Once the referral has been completed you can book an initial consultation online or wait until we contact you.

If you have seen us at Eye Right Referrals before, and have been seen within 12 months, then you can make an online booking right away.

I have a referral and want to book

We operate in clinics based in Fife (Anstruther), Dunfermline, Edinburgh, Stirling, Perth and Dundee. Click the button below to find your local Clinic.

Find a Clinic

We are experienced in all Ophthalmological conditions but please see the tab for a list of services and an estimate of typical cost.

For Insurance claims, there is an admin fee of £25 for a new claim and £12.50 for a continuation claim

Services

We understand that both you and your pet may be nervous during an eye-examination. Most pets respond well to our calm approach which focuses on an efficient examination while giving your pet soothing energies. However, if your pet needs a little extra care, we are happy to discuss mild sedative options to keep the examination as stress-free as possible. We want all our patients happy to come for an eye check and wee treat!

Our normal procedure is that you will pay us first for any consultations and treatment, and then you can submit your insurance forms afterwards to claim back the costs.

If you see us at multiple clinics, you will need to fill in a claim form for each clinic that you see us at. Parkside Vets, Inglis Vets, and East Neuk Vets will charge an admin fee for processing their insurance claims. This will be between £12.50 and £25 depending on the clinic and whether it is a new claim or a continuation.

As payments and insurance claims are made through the host clinics we see you at, the claim forms must be submitted to those clinics. Eye Right Referrals can however, assist with any queries from the insurance companies regarding these claims.

Ask Advice

If your pet has an eye condition and your local vet is struggling to get it sorted, or if you are not yet sure if you need an eye-referral, you can speak to your vet about a referral to us. And if you just need some advice please complete our advice form by clicking the button below.

Get Advice